Frequently Asked Questions
Everything you need to know about our handcrafted sweets and shipping.
How do you ensure chocolates don't melt during shipping?
During warmer months or when shipping to hot climates, we use insulated packaging and frozen gel packs. We also monitor transit times to ensure your chocolates arrive in perfect condition.
Can I include a personalized gift message with my order?
Yes, you can add a custom message during the checkout process. We will print your note on a gift card and include it with your package at no extra charge.
Do you offer sugar-free or nut-free options?
We offer a variety of sugar-free chocolates. However, all of our products are manufactured in a facility that processes peanuts and tree nuts, so we cannot guarantee a completely nut-free environment.
How long will my chocolates stay fresh?
For optimal flavor, we recommend enjoying your chocolates within 3-4 weeks of delivery. Store them in a cool, dry place between 65-70°F, away from direct sunlight and strong odors.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or unsatisfactory, please contact our customer service team within 48 hours for a resolution.
Do you offer corporate gifting or bulk discounts?
Yes, we provide specialized corporate gifting services, including custom branding and volume discounts for large orders. Please contact our sales department for a personalized quote.