Returns & Exchanges
At Malley’s Chocolates, we strive for perfection in every box, but due to the perishable nature of our confections, we handle returns and replacements on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery.
Inspect Your Delivery
Upon arrival, immediately check your chocolate order for any signs of heat damage, breakage, or discrepancies in the items received.
Document the Issue
Take clear photographs of the damaged product and the original shipping packaging, as these are required for us to process a claim with our carriers.
Contact Customer Support
Reach out to our team via phone or email with your order number and photos; we will review your request and determine if a refund or replacement is appropriate.
Resolution and Replacement
Once your claim is approved, we will expedite a fresh shipment of your favorite treats or issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing